Opportunity: Junior Web Developer & WordPress Support Specialist

Team: Web Development
Reports to: Associate Director, Development
Type & Location: Full-time | Vancouver, BC | In Office
Salary: $50,000–$55,000 CAD per year, depending on experience

About the Role

The Junior Web Developer & WordPress Support Specialist is a web-team role focused primarily on the ongoing support, maintenance, and management of our client websites, with opportunities to contribute to broader web development projects as experience and workload allow.

A substantial and predictable portion of the role is dedicated to supporting a portfolio of approximately 150 client WordPress websites. This includes scheduled maintenance, security updates, hosting and domain management, troubleshooting, content and front-end changes, client support requests, performance work, and recurring hosting and website-management obligations.

This is more than a content administration position. The person in this role will be expected to understand how WordPress websites operate, investigate problems, safely make production changes, test their work, identify when something has gone wrong, and escalate more complex issues appropriately.

The remaining portion of the role supports the development team with junior development work, primarily within WordPress, with opportunities to assist on custom web applications and integrations as needed. This may include front-end and PHP development, bug fixes, testing, data and database tasks, deployments, and general project support.

Depending on the project, the role may also gain exposure to technologies such as Laravel, React, Next.js, TypeScript, JavaScript, APIs, SQL, Docker, Linux, and Microsoft Azure, with development work completed under the guidance and review of more senior developers.

This position is intended for someone early in their development career who already has a useful foundation in web technologies and wants hands-on experience working with real production systems, client websites, and custom applications.

You do not need to know every technology we use on day one. We are looking for someone who can learn quickly, troubleshoot methodically, follow established processes, communicate clearly, and gradually take ownership of more complex technical work.

Our Clients & Work

Our Web Development team supports a broad mix of organizations, primarily in Vancouver and British Columbia, as well as clients across Canada and internationally.

Our clients include:

• Small and mid-sized businesses
• Larger commercial organizations
• Charities and non-profit organizations
• Associations and member-based organizations
• Public-sector and government organizations
• Healthcare-adjacent charities, non-profits, and organizations

The work is similarly varied. Our team supports traditional business websites, high-traffic WordPress sites, WooCommerce and Shopify e-commerce, campaign and marketing websites, custom web applications, APIs and third-party integrations, internal business systems, and cloud-hosted applications.

Because we work with many different clients and systems, the role requires someone comfortable moving between different websites, technologies, priorities, and types of technical problems throughout the week.

Core Responsibilities

WordPress Support & Website Management

• Act as a key resource for monitoring, triaging, and responding to Webdesk support tickets.
• Help take day-to-day ownership of recurring website maintenance, hosting, and management obligations across approximately 150 client WordPress websites.
• Maintain WordPress core, plugins, and themes using established staging, backup, testing, and rollback procedures.
• Troubleshoot WordPress issues including:
  • Plugin and theme conflicts
  • PHP and application errors
  • HTTP 500 errors
  • Broken layouts or functionality
  • Forms and email delivery
  • Redirects
  • Caching and CDN issues
  • Performance problems
  • Integrations and APIs
  • Configuration issues
• Monitor and respond to uptime, security, vulnerability, broken-link, performance, mail, and application alerts where applicable.
• Assist with website cleanup, technical SEO issues, site-speed improvements, and general website health.
• Maintain accurate support-ticket notes and documentation of changes, testing, findings, and follow-up work.

Hosting, Domains & Website Operations

Our managed WordPress websites are hosted primarily on Pressable and Kinsta, alongside other hosting and cloud environments when required.

Responsibilities may include:

• Working with development, staging, and production environments.
• Managing backups and understanding available restore and rollback options.
• Migrating websites between hosting environments with minimal downtime.
• Performing post-migration cleanup and validation.
• Managing SSL certificates.
• Configuring website-related DNS records, including A, CNAME, TXT, and verification records.
• Working with Cloudflare for DNS, CDN, caching, redirects, and security functionality.
• Managing caching and CDN configuration.
• Configuring user roles and access.
• Setting up forms, analytics, integrations, and other common website services.
• Assisting with website launches and production cutovers.
• Troubleshooting Linux-based hosting environments where required.

Security, Maintenance & Post-Update Testing

Website maintenance is treated as a controlled technical change rather than simply installing available updates.

The role includes:

• Reviewing available WordPress core, plugin, and theme updates.
• Reviewing vulnerability and security alerts and assisting with appropriate patching.
• Confirming backups and rollback options before potentially disruptive work.
• Testing major or higher-risk updates in staging before production deployment.
• Applying urgent security patches when required while following established change and testing procedures.
• Establishing a basic pre-change functional baseline when appropriate.
• Completing post-update smoke and functional testing.

Testing may include:

• Homepage and key page functionality
• Desktop and mobile navigation
• Forms and email delivery
• Search
• User login and password-reset functionality
• E-commerce functionality
• Cart and checkout
• Payment gateway loading
• Account registration
• Third-party integrations
• Analytics and tracking
• Consent tools
• Redirects
• Caching
• Browser console errors
• PHP and server logs

The role also assists with technical and SEO safety checks following updates or deployments, including checking indexing settings, robots.txt, XML sitemaps, canonical tags, redirects, HTTP status codes, analytics, and other functionality that could be affected by a change.

If an update introduces a regression, the expectation is to identify the issue, correct or roll back the change where appropriate, document the findings, and escalate to a more senior developer when necessary.

Client Support & Content Updates

• Respond to website support requests through our ticketing system.
• Provide clients with clear and professional updates regarding status and progress.
• Gather content, requirements, approvals, and assets needed to complete requests.
• Reproduce reported problems and document useful troubleshooting information.
• Complete appropriate fixes directly or escalate with a clear technical handoff.
• Build and update WordPress pages and page sections using Divi, the WordPress Block Editor, and other supported tools.
• Publish and update:
  • Website copy
  • Images and media
  • Blog and news posts
  • Products
  • Forms
  • Downloads and resources
• Build simple campaign and landing pages from supplied designs or requirements.
• Make responsive adjustments across screen sizes.
• Apply accessibility and SEO fundamentals when making content or layout changes.
• Improve website performance without unnecessarily changing the intended design or functionality.

Junior Development

Development work will vary based on current projects and the employee’s experience.

Responsibilities may include:

• Implementing front-end changes using HTML, CSS, JavaScript, and TypeScript.
• Building responsive interfaces from designs or existing design systems.
• Performing PHP development and troubleshooting.
• Working with WordPress themes, child themes, templates, hooks, filters, and custom plugins.
• Assisting with custom WordPress development and integrations.
• Investigating and resolving appropriately scoped application bugs.
• Supporting existing custom web applications.
• Working with APIs and third-party integrations.
• Assisting with data imports, exports, transformations, and other data-related tasks.
• Writing and troubleshooting basic SQL queries.
• Reviewing application, PHP, web-server, and platform logs.
• Assisting with QA and browser/device testing.
• Participating in deployments and post-release testing.
• Working within existing Laravel applications where appropriate.
• Assisting with React, Next.js, TypeScript, or other front-end application projects where appropriate.
• Supporting Dockerized or cloud-hosted development environments.
• Assisting with Microsoft Azure application hosting and deployments.
• Participating in Git-based development workflows and code review.
• Supporting internal tooling, automation, documentation, and technical-debt cleanup.

Junior development work is reviewed by more senior developers. The expectation is not that the employee independently architects complex applications, but that they can increasingly take a well-defined task through investigation, implementation, testing, review, deployment, and follow-up.

Website & Project Operations

• Set up websites and development environments using established team standards.
• Configure common third-party services, including:
  • Google Analytics 4
  • Google Tag Manager
  • Google APIs
  • HubSpot
  • Gravity Forms
  • Jotform
  • Sentry
  • Similar client-specific platforms
• Assist with domain launches, DNS changes, redirects, SSL configuration, and hosting cutovers.
• Complete technical and pre-launch QA checklists.
• Confirm staging environments are appropriately protected from public access and search indexing.
• Help ensure production releases do not introduce:
  • Staging URLs
  • Accidental noindex settings
  • Broken redirects
  • Missing analytics
  • Broken forms
  • Performance regressions
  • Other common launch issues
• Maintain clear ticket notes, testing results, change records, and technical documentation.
• Follow established security, backup, access-control, deployment, and least-privilege practices.

Knowledge, Skills & Abilities

Core Skills

We expect candidates to have a useful foundation in most of the following:

• Hands-on WordPress administration.
• HTML and CSS.
• Basic JavaScript.
• Basic PHP and WordPress development concepts.
• Responsive web development.
• Browser developer tools.
• Git and basic source-control workflows.
• Domains, DNS, SSL, and web-hosting fundamentals.
• Technical troubleshooting and problem solving.
• Ability to read logs and error messages when investigating problems.
• Basic website performance concepts such as caching, image optimization, and Lighthouse/PageSpeed.
• Basic accessibility and SEO awareness.
• Safe production-change practices, including testing, backups, staging, and rollback.
• Security awareness, including least privilege, 2FA, software vulnerabilities, and safe credential handling.
• SSH, SFTP, and basic command-line familiarity.
• Clear written communication and documentation.
• Ability to manage multiple unrelated tasks and priorities.
• Ability to recognize when an issue should be escalated.

Additional / Preferred Experience

Experience with any of the following is beneficial. We do not expect a junior candidate to already know everything on this list.

WordPress & Web

• Divi
• WordPress Block Editor / Gutenberg
• Elementor or other page builders
• WooCommerce
• Shopify administration, themes, or integrations
• Custom WordPress themes or plugins
• Pressable
• Kinsta
• Other managed WordPress hosting platforms

Development

• Laravel or another PHP framework
• React
• js
• TypeScript
• Vue
• js
• Tailwind CSS
• REST APIs
• SQL and relational databases
• Scripting and automation
• CI/CD workflows

Infrastructure & Operations

• Linux
• Docker
• Microsoft Azure
• Azure Container Apps or other container hosting
• Cloudflare
• DNS administration
• CDN and caching configuration
• Web application monitoring
• Vulnerability scanning
• Error tracking and logging platforms such as Sentry

Development Tools & AI

Experience with Visual Studio Code is strongly beneficial, as it is a primary development environment used by the team.

Experience with GitHub and GitHub Copilot is also highly valued.

Candidates should ideally be comfortable with:

• GitHub repositories and branches
• Pull requests and code review
• Visual Studio Code
• GitHub Copilot or similar AI-assisted development tools
• Using AI tools to assist with coding, debugging, investigation, testing, and documentation
• Reviewing and understanding AI-generated code rather than accepting generated changes without validation

We actively use modern development and AI-assisted tooling, but developers remain responsible for understanding, reviewing, testing, and validating the work they produce.

Tools & Platforms We Use

Depending on the project, the role may work with:

• WordPress
• WooCommerce
• Shopify
• Divi
• WordPress Block Editor
• PHP
• Laravel
• HTML
• CSS
• JavaScript
• TypeScript
• React
• js
• Vue
• Tailwind CSS
• js
• Visual Studio Code
• Git
• GitHub
• GitHub Copilot
• Pressable
• Kinsta
• Cloudflare
• Linux
• Docker
• Microsoft Azure
• Azure Container Apps
• SQL databases
• Google Analytics 4
• Google Tag Manager
• Gravity Forms
• Jotform
• HubSpot
• Sentry
• Website security, vulnerability, uptime, and performance monitoring tools
• Ticketing, project-management, documentation, QA, and testing systems

You do not need experience with every platform when starting the role. More important is a strong technical foundation and the ability to apply what you already know when learning unfamiliar systems.

Education & Experience

• Approximately 0–2 years of professional web development, website support, agency, freelance, co-op, internship, or similar experience.
• Approximately 1+ year of hands-on WordPress experience is preferred.
• Suitable for a recent graduate of a Computer Science, Web Development, Information Technology, Software Development, or related program.
• Equivalent practical experience will also be considered.
• Demonstrated HTML and CSS experience.
• Basic JavaScript and PHP experience.
• Personal, academic, freelance, internship, and open-source projects can be used to demonstrate technical ability.
• Previous experience working across multiple client environments is an asset.

We care more about demonstrated ability, judgment, curiosity, and willingness to learn than a specific degree or credential.

What Success Looks Like

Success in this role includes:

• Recurring website maintenance and management obligations are completed reliably.
• WordPress updates and security patches are handled safely and thoroughly.
• Required testing is completed and documented after changes.
• Support tickets receive timely, clear, and professional responses.
• Website changes are accurate and require minimal rework.
• Technical issues are investigated methodically.
• Complex issues are escalated with useful troubleshooting, logs, and context already gathered.
• Client websites remain healthy, secure, performant, and available.
• Development work follows Git, review, testing, and deployment processes.
• The employee becomes increasingly capable of handling development tasks independently.
• Documentation and internal processes improve as repeatable issues are identified.
• Clients and internal team members have confidence that assigned work will be followed through to completion.

Working Relationships

The position works closely with:

• Senior and intermediate web developers
• Web designers
• Project and account managers
• Other ITS technical teams where infrastructure or client systems overlap
• Clients requesting website support, maintenance, and development work

The role includes direct client communication, primarily through support requests, requirements gathering, progress updates, troubleshooting, and confirmation of completed work.

Compensation & Benefits

Salary: $50,000–$55,000 CAD per year, depending on experience.

Schedule & Flexibility

• Full-time, Monday to Friday.
• Standard office hours are approximately 8:30 AM–5:00 PM.
• Flexible start and end times, generally allowing an 8:30–9:30 AM start and corresponding 4:30–5:30 PM finish.
• Position is based in our Vancouver office.
• Opportunities for remote-work periods may be available throughout the year.

A vehicle is not required for this position.

Vacation

• 3 weeks / 15 days of paid vacation annually.

Professional Development

• Company-supported training and professional-development opportunities.
• Pre-approved courses, certifications, and training may be covered based on employee development goals and business needs.
• Opportunities to learn directly from experienced developers while working on active client and production systems.

Benefits

Eligible full-time employees receive a comprehensive employer-paid benefits package including:

• Extended health and dental coverage
• Vision care, including eyewear allowance and exam coverage
• Life insurance
• Accidental Death & Dismemberment coverage
• Critical illness insurance
• Long-term disability insurance
• Out-of-country emergency medical coverage
• Paramedical services such as physiotherapy, massage therapy, and chiropractic care

What We Value

• Fast Learner – You pick up new tools, systems, and client environments quickly.
• Working on a Deadline – You complete work reliably even when priorities or timelines change.
• Multi-Tasking – You are comfortable switching between maintenance, support, development, and troubleshooting work.
• Delivering Results – You take ownership of assigned work and follow through.
• Continuous Improvement – You look for ways to improve documentation, tooling, processes, reliability, and automation.
• Relationship Management – You maintain positive and professional relationships with clients and colleagues.
• Teamwork & Collaboration – You work effectively with developers, designers, project managers, and other technical teams.
• Interpersonal Communication – You can explain technical work clearly to both technical and non-technical audiences.

Diversity & Inclusion

ITS Consulting Inc. is committed to fostering diversity and inclusion in the workplace and encourages applications from all qualified individuals.